Let People Talk about it (ie Grieve)

When people get disappointed, frustrated and just plan annoyed with someone else there is really only one way for that person to deal with it - that is to talk about it. Often people will get worked up for some reason or another and either release it quickly or just bottle it inside and let it stir and just build up over time.

If you do something that really frustrates a customer and feel that you really don't want to speak to them until they "get over it", I think you are making a terrible mistake and it worse. There is nothing better than to let the person air and voice their frustration(s). Once they talk about it they will feel a lot better for it and be able to move on. Obviously if this happens way too often, they will get fed up and not give you the time of day - and if you can show empathy than it would be even better.

So when you know your client or any person that is annoyed/frustrated with things, the best thing to do is to speak to them as soon as possible and let them "vent".

This works exactly the same way with personal relationships also. When you are frustrated at someone, the best thing is to talk to them and let your feelings be heard.

When a person thinks about something it stays in the back part of the brain (which is where the wisdom sits). When a person talks about something it is moved from the back of the brain to the frontal lobe where speech resides and allows the person to "deal" with their thoughts.

So take note – let the person be heard and empathise. It is often difficult as frustration and disappointment often lies between two people, but talking about it is the best way to deal with a problem or challenge so it can be dealt with.

So talk to people and let them talk to you – Grieving allows for release and closure…